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Home/AI Incident Database/Uber Locked Indian Drivers out of Accounts Allegedly Due to Facial Recognition Fails

Uber Locked Indian Drivers out of Accounts Allegedly Due to Facial Recognition Fails

Uber drivers in India reported being locked out of their accounts allegedly due to Real-Time ID Check's facial recognition failing to recognize appearance changes or faces in low lighting conditions.

Severity: HighAlgorithmic Management SystemsUnequal performance across groups

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incidentdatabase.aihttps://incidentdatabase.ai/cite/418/

Incident summary from the AI Incident Database, used under CC BY-SA 4.0.

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Uber Locked Indian Drivers out of Accounts Allegedly Due to Facial Recognition Fails

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