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Home/AI Incident Database/Cigna doctors reject thousands of claims in seconds using the PxDx algorithm without opening patient files

Cigna doctors reject thousands of claims in seconds using the PxDx algorithm without opening patient files

ProPublica showed that Cigna's PxDx system let medical directors sign off on batches of denials in under two seconds each, a leading example of nominal human review over automated decisions.

Severity: Highcignapxdxclaims denials

Sources

propublica.orghttps://www.propublica.org/article/cigna-pxdx-medical-health-insurance-rejection-claims

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