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Home/Research Paper Library/Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance

Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance

Showed that explanations can increase over-reliance rather than calibrate trust, a key result for human oversight design.

over-relianceexplanationshuman-ai teams

Research question

Do explanations help humans decide when to trust AI recommendations?

Key findings

Explanations increased acceptance of AI recommendations whether right or wrong - No study condition achieved complementary performance

Sources

arxiv.orghttps://arxiv.org/abs/2006.14779

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