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Home/AI Incident Database/Uber's facial verification repeatedly fails Black and Asian couriers, leading to deactivations and discrimination claims

Uber's facial verification repeatedly fails Black and Asian couriers, leading to deactivations and discrimination claims

Couriers reported being locked out of the Uber Eats app after selfie checks failed to recognise them, with union evidence of racial disparity; a 2024 settlement followed an equality-body-backed claim.

Severity: Mediumuber eatsfacial verificationcouriersdiscrimination

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