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Home/AI Incident Database/Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions

Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions

Transgender Uber drivers reported being automatically deactivated from the app due to Real-Time ID Check failing to account for difference in appearance of people undergoing gender transitions.

Severity: MediumAlgorithmic Management SystemsUnfair discrimination and misrepresentation

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incidentdatabase.aihttps://incidentdatabase.ai/cite/396/

Incident summary from the AI Incident Database, used under CC BY-SA 4.0.

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Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions

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