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Home/AI Incident Database/Thai Wallet App's Facial Recognition Errors Created Registration Issues for Government Programs

Thai Wallet App's Facial Recognition Errors Created Registration Issues for Government Programs

A Thai wallet app failed to recognize people’s faces, resulting in citizens and disproportionately elders unable to sign up for Thai government’s cash handout and co-pay programs or having to wait in long queues at local ATMs for authentication.

Severity: HighLack of capability or robustness

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incidentdatabase.aihttps://incidentdatabase.ai/cite/375/

Incident summary from the AI Incident Database, used under CC BY-SA 4.0.

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Thai Wallet App's Facial Recognition Errors Created Registration Issues for Government Programs

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