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Home/AI Incident Database/Rite Aid's facial recognition wrongly flags customers, especially Black, Latino and Asian shoppers, as shoplifters

Rite Aid's facial recognition wrongly flags customers, especially Black, Latino and Asian shoppers, as shoplifters

Rite Aid employees followed, searched and ejected customers on the strength of false facial-recognition alerts for eight years, until the FTC imposed a five-year ban and set expectations for testing biometric surveillance.

Severity: Highrite aidfacial recognitionftcretail

Sources

ftc.govhttps://www.ftc.gov/news-events/news/press-releases/2023/12/rite-aid-banned-using-ai-fac…

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