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Home/AI Incident Database/McDonald's AI Drive-Thru Allegedly Collected Biometric Customer Data without Consent, Violating BIPA

McDonald's AI Drive-Thru Allegedly Collected Biometric Customer Data without Consent, Violating BIPA

McDonald's use of chatbot in its AI drive-through in Chicago was alleged in a lawsuit to have collected and processed voice data without user consent to predict customer information, which violated Illinois Biometric Information Privacy Act (BIPA).

Severity: MediumVoice Recognition SystemsBiometric Data Processing SystemsCompromise of privacy by obtaining

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