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Home/AI Incident Database/Google Health's diabetic retinopathy screening AI rejects a fifth of images and frustrates nurses in Thai clinics

Google Health's diabetic retinopathy screening AI rejects a fifth of images and frustrates nurses in Thai clinics

A model with 90% accuracy in the lab caused delays and unnecessary referrals in Thai clinics because it rejected images taken in poor lighting, showing how deployment context defeats benchmark performance.

Severity: Mediumgoogle healthretinopathythailanddeployment gap

Sources

dl.acm.orghttps://dl.acm.org/doi/10.1145/3313831.3376718

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