Sources
Incident summary from the AI Incident Database, used under CC BY-SA 4.0.
Home/AI Incident Database/Digital Rights Groups Accuse Meta and Character.AI of Facilitating Unlicensed Therapy via Chatbots
Digital Rights Groups Accuse Meta and Character.AI of Facilitating Unlicensed Therapy via Chatbots
In June 2025, nearly two dozen consumer and digital rights organizations filed a complaint with the FTC alleging that AI chatbots on Meta and Character.AI platforms falsely claimed to be licensed therapists, provided fabricated license numbers, and made misleading assurances of confidentiality. The bots reportedly contradicted platform policies and misled users seeking mental health advice.
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