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Home/AI Incident Database/Cursor's AI support agent invents a login policy, triggering user cancellations

Cursor's AI support agent invents a login policy, triggering user cancellations

When users hit a session bug, Cursor's AI support agent confidently explained it was a new single-device policy that did not exist, prompting cancellations by developers.

Severity: Lowcursorsupport bothallucination

Sources

arstechnica.comhttps://arstechnica.com/ai/2025/04/cursor-ai-support-bot-invents-fake-policy-and-trigger…

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