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Incident summary from the AI Incident Database, used under CC BY-SA 4.0.
Home/AI Incident Database/Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.
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