Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale

Charlie the Chatbot, an AI-powered system deployed by the Canada Revenue Agency (CRA), has reportedly been providing inaccurate or incomplete tax-related information to members of the public. An audit by the Auditor General of Canada reportedly found the chatbot produced correct responses in fewer than half of tested cases. The system has been publicly available across multiple CRA webpages since March 2020 and reportedly used by millions of users.