Brazil's Social Security AI Tool Is Allegedly Rejecting Complex Claims Improperly

Brazil’s AI-powered Meu INSS app allegedly misclassified a retirement claim filed by Josélia de Brito, a former sugarcane worker, by purportedly recording her as male. De Brito reportedly suffers from multiple chronic illnesses and faced repeated denials of social benefits due to minor filing errors. Analysts cited in the reporting suggest the system's design may disadvantage rural and digitally excluded users.