Sources
Incident summary from the AI Incident Database, used under CC BY-SA 4.0.
Home/AI Incident Database/Apple AI Transcription Allegedly Inserts Explicit Language into Scottish Woman’s Voicemail
Apple AI Transcription Allegedly Inserts Explicit Language into Scottish Woman’s Voicemail
An Apple voicemail transcription system allegedly misinterpreted a message from Lookers Land Rover in Motherwell, Scotland, to 66-year-old customer Louise Littlejohn by inserting an explicit phrase and an insult. The original voicemail was a standard business message, but AI processing errors introduced offensive and misleading content into the text version.
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